You are looking to sell your motoroal phone online and see that your phone is locked because you forgot the password, tried too many times, changed it frequently, or maybe someone else changed it? It happens more often than you think. Sometimes kids change the passcode, and sometimes we simply forget it ourselves.
Well, don’t worry. Here we will tell you how you can regain access to your phone. However, a few terms and conditions apply, which we have listed below.
Important Things to Know Before Resetting
Before performing a factory reset, keep these points in mind:
- All data will be permanently deleted
- The phone may ask for the previously synced Google account after reset
- Charge your battery to at least 50 percent
This Google account verification is called Factory Reset Protection. It prevents unauthorized access after a reset.
Disclaimer: This guide is published for educational and informational purposes only. We do not encourage or support unlocking, accessing, or resetting any device that does not legally belong to you. This guide is intended only for users who are locked out of their own Motorola device.
Method 1: Factory Reset via Recovery Mode
This method works even when the phone is completely locked.
Step 1: Power Off the Phone
Press and hold the Power button for about 10 seconds until it turns off.
Step 2: Enter Recovery Mode
Press and hold the Volume Down and Power buttons together for a few seconds. Release them when the Bootloader screen appears. Use the Volume buttons to scroll and highlight Recovery Mode. Press the Power button to select it.
Step 3: Access Android Recovery
You may see “No command” on the screen. Press and hold the Power button, then tap Volume Up once to enter the recovery menu.
Step 4: Wipe Data / Factory Reset
Use the Volume buttons to select Wipe data/factory reset. Press Power to confirm. Select Factory data reset and confirm again.
Step 5: Reboot the Device
Once completed, select Reboot system now. Your phone will restart like a brand-new device.
Method 2: Reset Using Google Find My Device
This method works only if:
- The phone is connected to the internet.
- The same Google account is logged in.
- Find My Device is enabled.
Steps:
- Visit the Google Find My Device website from another phone or computer.
- Sign in with the same Google account.
- Select your Motorola device.
- Click Erase Device.
- Confirm the action.
The phone will reset remotely once it connects to the internet.
This method is mainly used when phones get stolen, but it is also a convenient and effective way to reset your device.
What Happens After the Reset?
After restarting:
- The setup screen will appear.
- You must sign in with the previously synced Google account.
- You can restore apps and data from backup if available.
If you do not remember the Google account credentials, you will not be able to access the device. In that case, you may need to visit the service centre with your invoice.
Troubleshooting Common Issues
Here are some common issues you might face when factory resetting your Motorola phone via recovery mode.
Phone Not Entering Recovery Mode
Make sure you are pressing the correct button combination at the same time. Try again slowly and carefully.
Stuck on Motorola Logo
Press the Power button and repeat the process until it works.
No Command Screen – Factory Reset
Once you see the “No Command” screen, press and hold the Power button for 2 seconds, then quickly press Volume Up. You should enter Recovery Mode successfully.
Google Account Verification Issue
Enter the same Google account that was previously used on the phone. If forgotten, recover it through Google Account Recovery.
FAQs
Q1. Can I factory reset a Motorola phone without a password?
Ans. Yes. Recovery Mode allows you to reset without entering the lock screen password.
Q2. Will a factory reset remove the Google lock?
Ans. No. You will still need the previously synced Google account after the reset.
Q3. Can I recover data after a factory reset?
Ans. Only if you enabled Google backup before the reset.
Q4. Is there a way to unlock without losing data?
Ans. In most cases, no. A factory reset removes all data.
Conclusion
If signing in with the same Google account is not an issue for you, then go with Method 2: Reset Using Google Find My Device. If you are in urgent need and do not have access to a computer or laptop at that moment, choose Method 1 via Recovery Mode.
Just remember that your data will be erased, and Google verification will be required after the reset.
Tip: Taking regular backups and using biometric unlock can help you avoid similar issues in the future.
I hope you found this article helpful. If you are facing FRP issues, let us know. We will try to create a detailed guide on how to handle FRP lock properly.